Shipping policy

Shipping Policy
Last updated: September 20, 2026

Where we ship
We ship to the countries available at checkout. If your country is not listed, we cannot deliver there at the moment.

Shipping costs
Shipping costs, if any, are shown at checkout before you pay. Free shipping offers, when available, are displayed on the website.

Processing and delivery time
Your order is prepared as soon as possible after payment. Because our products ship from partner warehouses, delivery times depend on your location and the carrier. The estimated delivery time is shown at checkout. It is an estimate, not a guarantee, and it can be affected by customs, public holidays or carrier delays. When your order ships, we send you an email with a tracking number.

Customs, duties and taxes
Depending on your country, your parcel may be subject to import duties, taxes or customs fees. Unless they are shown at checkout, these charges are your responsibility.

Address accuracy
Please check your delivery address before placing your order. We are not responsible for parcels delivered to an incorrect address that you provided.

Delayed, lost or damaged parcels
If your parcel is late, lost, or arrives damaged, contact us at stressless.dmcontact@gmail.com with your order number, and with photos if it is damaged. We will investigate with the carrier and offer a replacement or a refund where appropriate.